Refund Policy

14-Day Money-Back Guarantee & EU Right of Withdrawal

You have 14 days from the date of your purchase or renewal to request a full refund, no questions asked. This guarantee allows you to assess our product thoroughly in a risk-free manner. This refund policy applies to both new purchases and subscription renewals within this period. For EU customers, this timeframe also corresponds to your statutory right of withdrawal.

Eligibility Requirements

We aim for your complete satisfaction with our products, offering a chance to explore them without financial risk. However, to maintain fairness and prevent abuse, we reserve the right to decline refund requests if there's a pattern of repeated refunds for the same product category (HRC Classic or HRC Pro) within a short period. We appreciate your understanding as this policy helps us protect against misuse.

Refunds Outside the 14-Day Window

Refund requests made after the 14-day period are considered on a case-by-case basis. Should you find yourself outside this timeframe, please contact our customer support team to discuss your specific circumstances.

How to Request a Refund

To initiate a refund, please email us at support@holdemresources.net from the email address linked to your purchase. Include your order ID or license key to expedite the refund process. Refunds are issued to the original payment method and typically appear within a few business days.

We Value Your Business

Your satisfaction is paramount to us. We encourage you to reach out with any questions or concerns regarding our refund policy. We are committed to ensuring that you feel confident and satisfied with your decision to choose our products.