FAQ

Find answers to common questions about the HoldemResources Calculator desktop software or directly contact the support through email or forums.

Purchased keys are valid for two active installations. The license system will attempt to detect inactive installations automatically, so hardware replacements usually don't require any additional actions. If you receive an error message regarding too many active machines, contact support@holdemresources.net for a manual reset.

Please keep in mind that these are single-user licenses, sharing license keys among multiple users is against the license terms.

The recurring license options are set to automatically renew by default and need to be canceled via the provided link or directly in the program. The 18 month license is non-recurring and does not need to be canceled, the key will simply expire after 18 months.

FastSpring offers payment via Credit Card, Paypal or Bank Transfer. This includes the popular Neteller/Skrill issued MasterCards. Bank transfers and Paypal (without an associated credit card) are only available for the non-recurring 18-months license. Other payment options, including Neteller/Skrill and poker-site transfers, can not be accepted as payment.

When ordering through FastSpring your key is sent out automatically after your purchase, delivery usually takes less than 15 minutes. Please double check your spam folder for the license mail before contacting support.

The Bank Transfer option on FastSpring is an exception, processing usually takes around 3-5 business days in that case.

You can access the subscription management at "Help: Registration: Manage Subscription" directly in the software. A link for subscription management is also included in the order-confirmation mail. (In case you lost your link, please contact support@holdemresources.net for assistance.)

The 2, 6 and 12 month license options are subscriptions and automatically renew until you cancel them. You can cancel subscriptions at any time, your license key will remain active for the remainder of the current period.

Please contact support@holdemresources.net with your order-id.

You will receive a full refund for your renewal if you mail within the first 14 days of the new license period, assuming you were no longer using the product.

If you used the default installation path then HRC may fail to start if your Windows username includes special characters. In this case HRC will simply not launch at all, without displaying any error message.

To fix this, install in a different location like C:\Poker\HRC or any other directory of your choice, just make sure that the installation path does not contain any special characters.

If you have problems with importing hand histories into HRC from one of the supported sites then please make sure that your program is up-to-date. Use Help: Check for Updates and pay attention to any notices that may be displayed in the Outline area after starting.

If your program is up-to-date and your hands still don't import correctly then please send a few examples to support@holdemresources.net so we can get them supported.

Supported formats are:

  • PokerStars
  • FullTilt
  • PartyPoker
  • PKR
  • iPoker
  • Ongame
  • Cake
  • Merge
  • 888
  • Winamax
  • Bovada
  • Winning Network
  • GG Network

Additional history formats are added upon request.

To setup the connection to your PT4/HM2 database you can configure the settings at "Window: Preferences: Tracker Database".

The default passwords are "postgrespass" or "dbpass", the other settings can usually be left untouched. Then select the database name and click "Test Config" to verify the configuration. Basic help for the settings is available as tooltips, and a more detailed explanation is included in "Help: Help Contents".

At this time there is no public beta test running. Once a new beta cycle starts we will update the instructions here.

Support